Daraz PK
Daraz PK Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Daraz PK has 2.2 star rating based on 269 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Items are on low prices comparatively, Available things, Daraz aap itself is awesome.
Cons: Bad service, Delayed orders, Delivery service is bad.Recent recommendations regarding this business are as follows: "I have no received update of this payment. I have upload payment or my order", "Plz verify your product before buying", "Returning complaint", "Please avoid ordering things as less as you can from Daraz. It’s a scamming app.", "Not send your money to daraz wallet".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Daraz PK has 2.2 star rating based on 269 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Items are on low prices comparatively, Available things, Daraz aap itself is awesome.
Cons: Bad service, Delayed orders, Delivery service is bad.Recent recommendations regarding this business are as follows: "I have no received update of this payment. I have upload payment or my order", "Plz verify your product before buying", "Returning complaint", "Please avoid ordering things as less as you can from Daraz. It’s a scamming app.", "Not send your money to daraz wallet".
Most users ask Daraz PK for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Daraz PK Reviews
"Refund problem."
I returned my parcel on dated 11 April 2025, But still I not received my refund, The customer care center assured me of my refund on dated 21 April 2025, But...
"No one contacted me. I called Daraz again by myself to resolve the issue"
My parcel return request cancelled due to delay in drop off, while I already dropped it off in the morning of same date 5.5.2025
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return package
I don't like this one for this I return please collect this parcel and refund my money many time I call many time I visit your daraz office because nobody nobody help me please
Preferred solution: Full refund
Paris, Paris
My order product is fake
Plz return my cash and receive your order . I do not want anything from daraz about a week ago I ordered a product which I received today was fake
User's recommendation: Plz verify your product before buying
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComaplint against branch manger and rider sheikhupura
Hello dear, I placed an order nine days ago, and on October 12, my order reached the Sheikhupura branch warehouse. The same date, October 12, the manager was not on duty at the warehouse. Why is this the case?
Secondly, the delivery rider did not contact the customer about delivery, thus delivery failed. I have the details of my order being scanned the same day it arrived at the warehouse, including scanning time and date.
I requested the Sheikhupura branch manager to change the address so I could collect from the warehouse, but he instructed me to file a complaint via live chat, saying he couldn't do anything. I want to inquire about this matter. Who is the branch manager responsible for, and who is responsible for ensuring timely delivery? Furthermore, who takes action when things go wrong?
Preferred solution: Full refund
User's recommendation: This action and work is irresponsible and i am not recommend to anyone
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBy mistake money send to rider’s company number
I have sent money to the riders contact number mistakenly so i just want to refund or give me the parcel because i have sent the money so refund me or give me parcel Thankyou
- I got parcel and rider is nice
- I need to refund
Preferred solution: Full refund
New York, New York
Nobody picked up the phone my problem is still thereI ordered on wrong address by mistake what to do now
I put wrong address in my order and wanted to change but I am trying to call customer service nobody replied
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dubai, Dubai
Parcel not received
I have ordered on 2 oct and parcel supposed to be delivered at 10th oct, but 18th of oct it's shows On leopard my parcel is in Islamabad and when I contacted to supplier he said contact to daraz and marked my parcel delivered.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Karachi, Sindh
Still did not resolve problem that ican not use my wallet neither placed order
Draz is good company but they r not resolving the issue after complain aga3 and again. Bad experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder issues
Dear Daraz Team... Main ne kuch order kiye hain aur payment bhi jazcash se kar di hai aur meri jazcash account se amount deduct bhi ho gayi hai lekin Daraz App mein mere paas wo order show nahi ho rahe hain.
Jazcash Transactions detail:
Rs 414.00 paid to DARAZ.PK on 06-05-2025 at 19:12:29.
Fee: Rs 0.00, TID:0803********
Rs 965.00 paid to DARAZ.PK on 06-05-2025 at 19:18:39. Fee: Rs 0.00, TID:0803********.
Preferred solution: Deliver product or service ordered
User's recommendation: I have no received update of this payment. I have upload payment or my order
Islamabad, Islamabad
No one contacted me. I called Daraz again by myself to resolve the issue
My parcel return request cancelled due to delay in drop off, while I already dropped it off in the morning of same date 5.5.2025
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund problem.
Company fixed the issue and I have been provided with apology.
I returned my parcel on dated 11 April 2025, But still I not received my refund, The customer care center assured me of my refund on dated 21 April 2025, But still I not received my refund on dated 23rd April 2025.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Abu Dhabi, Abu Dhabi
Inquiry
Dear,
My order hasn't arrived yet. Please send me pick-up details, including the office locations in Chakwal and contact numbers. I am sending you the parcel ID – Track ID: PK-CB-DEX03171****.
Name: Muhammad Imran
Mobile No: 009233****3263
009234****9950
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Zurich, Zurich
My return reject even I did not back my parcel again.
I order hot air brush. But they give me hot air brush without box or broken seal.
Useable. I return but they rejected.
Or after ten days left, but my parcel didn't back me.. Or no any update.
User's recommendation: disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tel Aviv, Tel Aviv
No waiting over the phone for a representative to answer. Polite and friendly customer service officer; answered my query without any hesitation and without delay.
A professional and kind manner which showed from the way the representative was talking over the phone. Nicely, greeted me.
He had pulled up my Order Information as the call was initiated. I didn't have to give him the Order Number. He mentioned it without asking and without any hesitation. Did not waste any of my time; provided the information I needed without any questioning.
I was really happy. Highly recommend.
I received an update notification of my order, that is it will be delivered today. I wanted to confirm it as I intend to travel interstate. I called up the Customer Service and the representative confirmed it is out for delivery and will be delivered today by Maghrib.
User's recommendation: Got any issue or do not understand something? Do not hesitate to call them. They will clear your mind and provide accurate information.
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Verified ReviewerItem doesn't match what I ordered
I ordered an item, but I received lots of foam, and now it's day 3. The rider didn't pick up the item, and the Daraz seller shop name is YUYIN.
Please send me a rider to return my order, and the seller is saying that I should contact Daraz customer service.
Please delete YUYIN; this shop is a scam *** shop. Please make an FIR against him.
Preferred solution: Full refund
User's recommendation: Give my money back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Second Order Still Not Shipped. Seller is Scammer
The Scammer Seller Try To trick Us and Daraz system to Make delivery to his Khanewal factory not to me loll . Delivery attempted and it's failed and package return to seller .big loll and Biggest Scammer Ever .
Then, on 3rd June, I ordered the same mobile again from the same seller. Today is 8th June and the mobile has not been shipped yet, same as before. It's clear that the seller is scamming and must be punished or blocked from Daraz. He wasted my 20 days without sending me the mobile.
If he doesn't have stock, why is he still advertising the mobile!!! Daraz seems to be asleep, only wanting customer money. They don't even have chat support, just a useless bot that gives the same response all the time!!!
Edit :
Wat A Joke Daraz . This Seller ( Mobile INN ) is Complete Scammer and joker .
I paid For Second Time For Same Mobile ZTE Blade V50 Design and After 1 Week of Waiting He Updated Daraz System that My package with Leopard And it's for Delivery From khanewal Punjab which Is this Scammer Home . Today I Received Update that My package went for home delivery when I Checked it's Delivery To kanewal To his own City not Even To my Region . This Clown Seller Think he is Smarter Than us .
Because Daraz *** System Cover and Protect These Kind of Scammers. !
- Price is reasonable
- Allot of scammer seller on daraz pakistan be aware of theses scammers
Preferred solution: Apology and Asap Deliver my mobile . If Seller Doesn't have Mobile Stock He Should Refund my Full payment and Daraz should Banned This Seller Asap ..
User's recommendation: Don't Buy from Daraz
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Order is not delivered, not cancel, not refund
I am writing to you regarding my order [189831****21778], which has been significantly delayed and still has not been delivered.
The seller has informed me that they have already shipped the item, and have advised me to contact Daraz about the status. However, I have been unable to reach a representative through your live chat function, as it does not seem to be working.
When I have called your customer service number, I have been directed to contact the Leopard courier service instead.
Unfortunately, when I have reached out to the courier service, they have informed me that I need to speak with Daraz, as they are the ones responsible for the order and its delivery.
I am extremely frustrated by the back-and-forth I have experienced, and the lack of clear communication and ownership of this issue. As the customer, I should not have to navigate between your company and the courier service to get a resolution.
I am requesting that you please investigate the status of my order immediately, and either ensure its prompt delivery or provide me with a full refund.
I have been waiting far too long for this order, and the lack of progress is unacceptable.
Please let me know how you plan to resolve this issue in a timely manner. I look forward to hearing from you soon.
- Not reply on live chat to customers
Preferred solution: Deliver product or service ordered
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